1-year warranty on our work
Every installation and every website or software project we deliver comes with a 12-month warranty on our workmanship, starting from the handover date.
What the warranty covers
If something we installed or built fails because of how we did the work, we fix it at no charge within 12 months of handover.
- Cable terminations, connectors and joints we made
- Mounting, brackets, conduits and trunking we fitted
- Configuration and programming we carried out, including recorders, controllers, switches and terminals
- Faults in websites and software we developed, where the fault is in our code
- Labour and site visits needed to put these right
Equipment warranty
Cameras, recorders, readers, barriers, bollards, network equipment and computers carry the manufacturer's own warranty. The period depends on the brand and product and is stated on your quotation.
You do not deal with the manufacturer yourself. We diagnose the fault, raise the claim and fit the repaired or replacement unit.
What is not covered
- Physical damage, misuse, vandalism or theft
- Damage from lightning, power surges or unstable supply where no protection was specified or accepted
- Water or dust ingress caused by building defects
- Work, changes or relocation carried out by anyone other than TelKo
- Consumables such as backup batteries and lamps
- Internet, hosting, telecom or third-party service outages
- Changes to websites or software made by others, or new features requested after handover
How to make a claim
Send your company name, site location, a short description of the problem and a photo if possible by WhatsApp or email. We aim to reply within one working day and arrange a visit or remote fix.
Keep your handover certificate or invoice, as it shows the warranty start date.
After the first year
You can continue cover with an annual maintenance contract, which includes scheduled checks, cleaning, updates and priority response.